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Review best practices by category

Items are not appearing as expected. 

  • Is Edit Mode set to 'On"?
  • Log out using the Blackboard log-out button and log back in. 
  • Clear your system's cache.
  • Check the item settings for Availability, Date Restrictions, or Adaptive Release Rules.  
  • If you completed a course copy or imported content, this process can take up to 2+ hours to complete. Go watch a movie, or take a walk, and allow enough time for the copy/import to complete. Then make sure to log out of Blackboard and log back in to see if content installed properly. (NOTE: If you click Course Copy, or Import more than one time, you WILL end up with multiple copies of your course content, which must be deleted manually.)

How do I know what students can see in the course? 

  • Use Student View button. 

Why is my course not showing up in Blackboard? 

  • For students, the course will not display under their My Course until the Instructor makes the course available. 
  • For instructors, make sure you have been set by your department as Instructor of Record in Banner for this course. If you are a new employee with the University, it may take a week or more to get your paperwork through the HR process to be added into Banner.     
  • Computer Services does not add instructors or students to Blackboard Learn system, or to Blackboard courses. This is done through a sync with Banner system. 

This doesn't address my issue. Where can I get more information to troubleshoot my issue. 

  • Check out the Experts Knowledge Base of Blackboard Learn and other Learning Management System articles. 

Is there a class or other training I can attend? 

  • Check the University Calendar or Help Desk website for list of training courses. 
  • Instructors can utilize the Learning Management System Resources for Faculty organization in Blackboard under the Community tab. This houses online video courses and other helpful resources. 
  • Attend an "Ask the Experts" Blackboard Open Session. Held every Friday afternoon from 1:30 - 4:30 in Meyer Library 205 Technology Training Center. 

How do I add/remove additional Students/Instructors to my course? 

  • All students in your course should be done via automatic enrollment when they register for your course. If there are special circumstances the instructor for the course should email the helpdesk at with a detailed explanation of the circumstances
  • Any instance of an instructor needing to be added to a course must be done via the appropriate departmental office in Banner.
  • Due to issues and possible problems with removing student records from Blackboard, instructors can no longer remove people from courses.  If there are special circumstances the instructor for the course should email the helpdesk at with a detailed explanation of the circumstances and we will check to see if the indicated person can be removed.

One of my students reported a problem with a quiz/test, is there anything "extra" the Help Desk can do to investigate? 

  • No, we see the exact same activity and Grade Center information as the instructor does.
  • Instructors can have Troubleshooting Assessments.

  • The Help Desk does not reset tests. Only the Instructor can reset a test or allow another test attempt for the students.

A tool is not showing up under Course Tools, how do I get it to show up? 

  • Go to Control Panel, Customization, and click on Tool Availability.
  • Check to see if the box next to the missing tool is checked.  If not, do so and then click on Submit.


For questions or comments, contact the Computer Services Help Desk