Skip to end of metadata
Go to start of metadata

What is Respondus LockDown Browser?

Respondus LockDown Browser™ is a custom browser that locks down the testing environment within Blackboard. When using Respondus LockDown Browser to take a test, you will be unable to print, copy, go to another URL, or access other applications. When you start an assessment, you will be are locked into it until you submit it for grading. If a Blackboard test requires that Respondus LockDown Browser be used, you will not be able to take the test with a standard web browser.

Learn more    Watch demo

Problem

You can't run the Lockdown Browser because you can't close "WWAHost.exe"

Solution

"WWAHost.exe" is the common "host process" used for running HTML 5 based Metro applications such as Music and Weather. The process is closed because Microsoft does not offer a way to close the application without closing the host process.

 Sometimes a  hard reboot of the system will reset this error and you will be able to continue as normal. Or you can figure out what HTML 5 applications are currently set to run at start-up, you can either change the settings for the app, or manually close it before using LDB.

Problem

The LockDown Browser locked up when opening a test

Solution

If the Lockdown Browser stops responding before you start an exam or if you see a blank page that fills the computer screen, this could be due to security windows that have popped up behind the Lockdown browser. Close the browser and address the security pop-up windows. You should be able to reopen the browser without issue. 

Problem 

The LockDown Browser locked up on submission

Solution

If you lose your Internet connection while taking an exam or if you have outdated and/or multiple Java installations, the Lockdown Browser and your computer may stop responding or freeze. Currently, the only way to resolve this issue is to do a hard shutdown (i.e. unplugging all power from the computer including power cables and/or batteries if you are using a laptop). If you are missing your Start MenuTask Bar or are unable to access the Task Manager after doing a hard reboot, you can restore these applications by restarting the Lockdown Browser and exiting the software properly.

Problem

The LockDown Browser is asking for a password

Solution

If the Lockdown Browser is requesting a password but your instructor has not supplied one to you, just click Continue to go to your test.

Problem

The Save button is covered by (or is covering) text

Solution
  1. In the browser window just click About.


  2. Then check the Font size box and choose 14.


    (Please pardon the photo quality, Lockdown Browser disables screen shots)

I Need More Help

 


For questions or comments, contact the Computer Services Help Desk
HelpDesk@MissouriState.edu
417-836-5891