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Problem

I can't log into my Office 365 Education email.

Solution

If you are unable to log into your email, try resetting your email password at https://cams.missourisate.edu.

Problem

I want to change my university email address.

Solution

Email a request for the change to HelpDesk@missouristate.edu from that university email account.  Include your current email address, your preferred email address, and your reason for the change (e.g. legal name change, etc.)

This option is only available to university faculty, staff or students.

Problem

I cannot add a Department mailbox in Outlook. 

Solution

It has been noticed that some shared mailboxes were not able to be added to Outlook by entering the email address as Department@MissouriState.edu. After troubleshooting the issue, we see that it looks like adding them as Department@Live.MissouriState.edu works. We're unable to find any rhyme or reason as to which mailboxes require this. Not all mailboxes do this, and it’s rare that it happens, but it’s worth trying if you run into this issue.

Problem

I get the error message "Outlook is using an old copy of your Outlook data file (.ost). Exit Outlook, delete the file, and restart Outlook. A new file will be automatically created the next time you initiate a send/receive."

Solution

With Outlook open: 

  1. Select File > Account Settings > Account Settings.
     

  2. Click on the Data Files tab. 
     
     
  3. Select the appropriate name from the list provided and click on Settings
  4. Move to the Advanced tab. 
  5. Ensure that Use Cached Exchange Mode is unchecked under the Cached Exchange Mode Setting
     

  6. Click Apply.
  7. A message will display prompting the restart of Outlook for settings to take effect. Click OK

    If more than one Missouri State email address exists; Steps 3-7 can be repeated as necessary before continuing.
  8. Close Outlook completely. 

    Outlook can now be reopened and the "Outlook data file" message should no longer appear. 

 


For questions or comments, contact the Computer Services Help Desk
HelpDesk@MissouriState.edu
417-836-5891