Additional Mediasite troubleshooting articles can be found at https://support.sonicfoundry.com/Knowledge.
Problem: Video does not play.
Problem: Video does not play when viewing Mediasite content in Chrome or Firefox. When trying to play a Mediasite presentation in Chrome there is a puzzle piece in the video window.
Problem: Error: A potentially dangerous Request.Form value was detected from the client (resource_link_description="...the class.<br> <br>This video ...").
Problem: Your video in from Mediasite isn't playing.
Problem: My Students say that the Link to my Mediasite content is producing an Outlook sign in screen.
Problem: Error message "SAML 2 SSO profile is not configured for relying party."
Problem: Error message "This version of Mediasite Desktop Recorder is incompatible with the version of Mediasite running on mediasite.missouristate.edu."
Users may receive an error message when launching MyMediasite Desktop Recorder- This version of Mediasite Desktop Recorder is incompatible with the version of Mediasite running on mediasite.missouristate.edu. This is because, while a redirect is in place for the new Mediasite cloud hosting, the previous on-premises server was an earlier version than the current server software running in the cloud.