This message appears when another account is still active on your computer. This is solved by clearing the Keychain:
Click the magnifying glass in the top right corner of the screen.
Search for Keychain Access and click the result.
In the Keychain Access search bar, type Office.
Delete any entries that are found.
Close Keychain Access and sign into Office 365 Education.
This message appears when Office 365 Education is not connected to your student email or is connected improperly.
Click Next and enter your email password.
Your email password may be different from your bearpass login password. You can change it at CAMS.missouristate.edu.
Click Sign In. Your account will now sync and the message will disappear.
If you are able to log in but your account does not sync the first time, try again with the same information.
If your issue is not resolved by the above methods, you can attempt to repair Office 365 Education.
In the Control Panel window, select Programs > Programs and Features.
If you have a stable internet connection, it is recommended that select Online Repair.
A Quick Repair will take less time and does not require an internet connection, but it may not resolve all issues.
For questions or comments, contact the Computer Services Help DeskHelpDesk@MissouriState.edu417-836-5891