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  1. Troubleshooting Blackboard Collaborate Original

    Both Collaborate Original and Collaborate Ultra are available in our Missouri State University Blackboard system, however Collaborate Ultra is the recommended version. Reference Blackboard’s Which Experience Should I Use https://enus.help.blackboard.com/Collaborate/Ultra/Administrator/020ChooseExperience page to determ
    Experts Knowledge Baseyesterday at 3:15 PM
  2. Frequently Asked Questions(FAQs)

    How do I access the fee waiver system? Log onto my.missouristate.edu Profile Employment Details Fee Waiver Is there a deadline for submitting a fee waiver request? You can request a fee waiver up until the end of the term in which classes are taken. Fee waivers will NOT be processed for previous terms. I want to use th
    Experts Knowledge BaseJul 12, 2018
  3. Printing Troubleshooting

    Problem When I printed from BearPrint, it deducted funds from my account, but nothing printed. When I printed from BearPrint, my paper got jammed or damaged. My BearPrint client won't find the lab printers. I cannot connect to the BearPrint server. You will need to talk to a Computer Services Help Desk lab assistant in
    Experts Knowledge BaseMay 14, 2018
  4. Legacy Troubleshooting Survey in Blackboard

    Problem I am a faculty member, I have a question about surveys in Blackboard. Can we see who responded, or are all of the responses anonymous? Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1". All of the responses ar
    Experts Knowledge BaseMay 16, 2018
  5. Troubleshooting Item Visibility in Your Course

    Problem I'm unable to see the Discussion Board / Test / Content that my instructor says is on Blackboard. Ensure that you're in the right course. The course title appears in the upper left hand side of the Course Menu on the left side of the screen. Once you know you are in the right course, you can open the Course Map
    Experts Knowledge BaseJul 16, 2018
  6. Troubleshooting Students Unable to See Items in Your Course

    Problem Students contact you saying that they're unable to see a Test / Discussion Board / Item / file in your course. Is the content easily accessible in the course? Is the link on the Course Menu visible to users? If not, you'll want to make it so and communicate to your students where in your course the content can
    Experts Knowledge BaseJul 16, 2018
  7. Troubleshooting Admin Banner

    Error: Service Invocation Failed If you get this error message when attempting to access a Banner page, there could be two reasons. Capture.PNG Solution 1 You've used a bookmarked link outside of My MIssouri State. To resolve this error: SIgn out of Admin Banner. Log into the My Missouri State portal. Go to the Work Re
    Experts Knowledge BaseJun 13, 2018
  8. Legacy Troubleshooting Blackboard Collaborate Original

    Both Collaborate Original and Collaborate Ultra are available in our Missouri State University Blackboard system, however Collaborate Ultra is the recommend version. Reference Blackboard’s Which Experience Should I Use https://enus.help.blackboard.com/Collaborate/Ultra/Administrator/020ChooseExperience page to determin
    Experts Knowledge BaseMay 16, 2018
  9. Legacy Troubleshooting Video Everywhere and YouTube Mashup Features in Blackboard

    Problem Video Everywhere not functioning. Webcam recording not available through Video Everywhere. No access to previouslyrecorded videos through the Video Everywhere tool. The Video Everywhere webcam feature allows users to quickly record a video in the text box editors by connecting to YouTube accounts. Google/YouTub
    Experts Knowledge BaseMay 16, 2018
  10. Legacy Troubleshooting Mediasite

    Additional Mediasite troubleshooting articles can be found at https://support.sonicfoundry.com/Knowledge https://support.sonicfoundry.com/Knowledge. Problem … Mediasite troubleshooting articles can be found at https://support.sonicfoundry.com/Knowledge https://support.sonicfoundry.com/Knowledge. Problem: Video does
    Experts Knowledge BaseMay 16, 2018