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  1. Troubleshooting Single-Sign-On Error

    Problem The user receives a SingleSignOn error when attempting to access My Learning Connection through My Missouri State. You may want to use a panel to highlight important steps. Create a ticket and assign it to yourself. Send an email to HR Performance with the user and Help Desk CC'd and ticket number in the subjec
    Experts Knowledge Baseabout 10 hours ago
  2. Troubleshooting Common Office 365 Education Email Issues

    Problem I am unable to view my emails. Check your Clutter folder. The Clutter folder is found the left panel. If it is not immediately visible, click More. If your missing emails are in the Clutter folder, turning off automatic clutter filtering may resolve the problem. Check
    Experts Knowledge BaseOct 31, 2018
  3. Troubleshooting Spam and Phishing Emails

    this article from Microsoft … and links look like. See this article from Microsoft for an example of a phishing scam
    Experts Knowledge BaseOct 23, 2018
  4. Troubleshooting Common Office 365 Education Mobile Email Issues

    The Outlook app for Android, iOS, and Windows is the recommended application for mobile email. Problem My email doesn't update anymore. My email says it has connection issues. I can't access my email on my Mobile App. Sometimes if a password is incorrect, expired or settings were not properly added, your email could ev
    Experts Knowledge BaseOct 31, 2018
  5. Troubleshooting VPN

    Problem I am unable to connect to the VPN. Make sure that your login credentials are correct and have not expired. Check your Internet connection. Remember that the VPN is not accessible from on campus or from a campus Internet connection. In case the user is having an issue accessing the server after connecting to VPN
    Experts Knowledge BaseSep 12, 2018
  6. Troubleshooting Survey in Blackboard

    Problem I am a faculty member, I have a question about surveys in Blackboard. Can we see who responded, or are all of the responses anonymous? All of the responses are anonymous, you will not be able to see who responded. Related articles: For questions or comments, contact the Computer Services Help Desk HelpDesk@Miss
    Experts Knowledge BaseAug 10, 2018
  7. Troubleshooting ETS Proficiency Profile

    Problem When attempting to take the ETS Proficiency Profile Exam ETS blocks me from taking the test. After you click the link for your assessment, make sure all programs are closed before starting the test Press CTRLALTDEL. Select Task Manager and close any programs that are listed as open. Access the test in Internet
    Experts Knowledge BaseAug 28, 2018
  8. Troubleshooting Viewing Assignment or Test Scores and Feedback

    Problem Students cannot view inline comments on an inline graded assignment. A score for the Attempt must be entered for the student to be able to view the inline comments. Related articles: Related articles appear here based on the labels you select. Click 'Content by Label' above to edit the macro and add or change l
    Experts Knowledge BaseAug 28, 2018
  9. Troubleshooting Mediasite

    Additional Mediasite troubleshooting articles can be found at Problem … Mediasite troubleshooting articles can be found at Problem: Video does
    Experts Knowledge BaseAug 22, 2018
  10. Troubleshooting Admin Banner

    Error: Service Invocation Failed If you get this error message when attempting to access a Banner page, there could be two reasons. Capture.PNG Solution 1 You've used a bookmarked link outside of My MIssouri State. To resolve this error: SIgn out of Admin Banner. Log into the My Missouri State portal. Go to the Work Re
    Experts Knowledge BaseJun 13, 2018