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  1. Printing Troubleshooting

    Problem When I printed from BearPrint, it deducted funds from my account, but nothing printed. When I printed from BearPrint, my paper got jammed or damaged. My BearPrint client won't find the lab printers. I cannot connect to the BearPrint server. You will need to talk to a Computer Services Help Desk lab assistant in
    Experts Knowledge BaseMay 14, 2018
  2. Legacy Troubleshooting Survey in Blackboard

    Problem I am a faculty member, I have a question about surveys in Blackboard. Can we see who responded, or are all of the responses anonymous? Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1". All of the responses ar
    Experts Knowledge BaseMay 16, 2018
  3. Troubleshooting Admin Banner

    Error: Service Invocation Failed If you get this error message when attempting to access a Banner page, this could be because of the link you used to log into Admin Banner. Capture.PNG SIgn out of Admin Banner. Log into the My Missouri State portal. Go to the Work Resources tab and find the Admin Banner portlet. Click
    Experts Knowledge BaseMay 16, 2018
  4. Legacy Troubleshooting Mediasite

    Additional Mediasite troubleshooting articles can be found at https://support.sonicfoundry.com/Knowledge https://support.sonicfoundry.com/Knowledge. Problem … Mediasite troubleshooting articles can be found at https://support.sonicfoundry.com/Knowledge https://support.sonicfoundry.com/Knowledge. Problem: Video does
    Experts Knowledge BaseMay 16, 2018
  5. Legacy Troubleshooting ETS Proficiency Profile

    Problem When attempting to take the ETS Proficiency Profile Exam ETS blocks me from taking the test. After you click the link for your assessment, make sure all programs are closed before starting the test Press CTRLALTDEL. Select Task Manager and close any programs that are listed as open. Access the test in Internet
    Experts Knowledge BaseMay 16, 2018
  6. Legacy Troubleshooting Blackboard Collaborate Original

    Both Collaborate Original and Collaborate Ultra are available in our Missouri State University Blackboard system, however Collaborate Ultra is the recommend version. Reference Blackboard’s Which Experience Should I Use https://enus.help.blackboard.com/Collaborate/Ultra/Administrator/020ChooseExperience page to determin
    Experts Knowledge BaseMay 16, 2018
  7. Legacy Troubleshooting Video Everywhere and YouTube Mashup Features in Blackboard

    Problem Video Everywhere not functioning. Webcam recording not available through Video Everywhere. No access to previouslyrecorded videos through the Video Everywhere tool. The Video Everywhere webcam feature allows users to quickly record a video in the text box editors by connecting to YouTube accounts. Google/YouTub
    Experts Knowledge BaseMay 16, 2018
  8. Legacy Troubleshooting Viewing Assignment or Test Scores and Feedback

    Problem Students cannot view inline comments on an inline graded assignment. Score for the Attempt must be entered for the student to be able to view the inline comments. Related articles: Related articles appear here based on the labels you select. Click 'Content by Label' above to edit the macro and add or change lab
    Experts Knowledge BaseMay 16, 2018
  9. Legacy Troubleshooting Item Visibility in Your Course

    Problem I'm unable to see the Discussion Board / Test / Content that my instructor says is on Blackboard. Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1". Ensure that you're in the right course. The course title app
    Experts Knowledge BaseMay 16, 2018
  10. Legacy Troubleshooting the Respondus Lockdown Browser

    What is Respondus LockDown Browser? Respondus LockDown Browser™ is a custom browser that locks down the testing environment within Blackboard. When using Respondus LockDown Browser to take a test, you will be unable to print, copy, go to another URL, or access other applications. When you start an assessment, you will
    Experts Knowledge BaseMay 16, 2018