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  1. Troubleshooting VPN

    Problem I am unable to connect to the VPN. Make sure that your login credentials are correct and have not expired. Check your Internet connection. Remember that the VPN is not accessible from on campus or from a campus Internet connection. In case the user is having an issue accessing the server after connecting to VPN
    Experts Knowledge BaseSep 12, 2018
  2. Troubleshooting Survey in Blackboard

    Problem I am a faculty member, I have a question about surveys in Blackboard. Can we see who responded, or are all of the responses anonymous? All of the responses are anonymous, you will not be able to see who responded. Related articles: For questions or comments, contact the Computer Services Help Desk HelpDesk@Miss
    Experts Knowledge BaseAug 10, 2018
  3. Troubleshooting ETS Proficiency Profile

    Problem When attempting to take the ETS Proficiency Profile Exam ETS blocks me from taking the test. After you click the link for your assessment, make sure all programs are closed before starting the test Press CTRLALTDEL. Select Task Manager and close any programs that are listed as open. Access the test in Internet
    Experts Knowledge BaseAug 28, 2018
  4. Troubleshooting Viewing Assignment or Test Scores and Feedback

    Problem Students cannot view inline comments on an inline graded assignment. A score for the Attempt must be entered for the student to be able to view the inline comments. Related articles: Related articles appear here based on the labels you select. Click 'Content by Label' above to edit the macro and add or change l
    Experts Knowledge BaseAug 28, 2018
  5. Printing Troubleshooting

    Problem When I printed from BearPrint, it deducted funds from my account, but nothing printed. When I printed from BearPrint, my paper got jammed or damaged. My BearPrint client won't find the lab printers. I cannot connect to the BearPrint server. You will need to talk to a Computer Services Help Desk lab assistant in
    Experts Knowledge BaseMay 14, 2018
  6. Troubleshooting Blackboard Collaborate Original

    Both Collaborate Original and Collaborate Ultra are available in our Missouri State University Blackboard system, however Collaborate Ultra is the recommended version. Reference Blackboard’s Which Experience Should I Use page to determ
    Experts Knowledge BaseJul 17, 2018
  7. Frequently Asked Questions(FAQs)

    How do I access the fee waiver system? Log onto Profile Employment Details Fee Waiver Is there a deadline for submitting a fee waiver request? You can request a fee waiver up until the end of the term in which classes are taken. Fee waivers will NOT be processed for previous terms. I want to use th
    Experts Knowledge BaseJul 12, 2018
  8. Troubleshooting Mediasite

    Additional Mediasite troubleshooting articles can be found at Problem … Mediasite troubleshooting articles can be found at Problem: Video does
    Experts Knowledge BaseAug 22, 2018
  9. Troubleshooting Admin Banner

    Error: Service Invocation Failed If you get this error message when attempting to access a Banner page, there could be two reasons. Capture.PNG Solution 1 You've used a bookmarked link outside of My MIssouri State. To resolve this error: SIgn out of Admin Banner. Log into the My Missouri State portal. Go to the Work Re
    Experts Knowledge BaseJun 13, 2018
  10. Troubleshooting Blackboard Learn Student FAQ's

    Problem I'm having problems logging in. Students typically log into Blackboard using the My Missouri State Portal If the portal does not work, you may attempt to log in from If you cannot l
    Experts Knowledge BaseAug 28, 2018