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To receive the most prompt resolution to your issue, please follow the guidelines.  Please provide a complete description of the issue, including screenshots if you have received an error.

Issue Type



Specific Documents and Applications

Questions about specific documents and applications

Refer to the list of Content Owners and Leads for each application


Inability to view documents in B-F-DOCS or B-X-LEGACY due to Fund/Orgn security (ApplicationXtender Web Access .NET Server Error)

Financial Services


Maintenance, error codes, ISIS driver, connectivity issues

Contact your IT Service Representative for your area.


Installing BDMS components, errors (ActiveX, Java and Internet Explorer), inability to view documents, exporting documents, thumbnails/SilverLight, password reset and password synchronization

Contact your IT Service Representative for your area.

Scanning and Indexing

Stuck batches, locked documents, scanning in color, index errors, modifying indexes, copying or moving pages

Image Capture / Document Manager

New installation (New installs are only done at the direction of the MIS imaging team), support of existing installations

User Access or Application Changes

New users, modification to existing user access, removal of access, new document types 
Note:  These requests must come from acontent owner for the application.

If you are unsure of where to send your issue, please send a message (including screenshots) to and it will be routed to the appropriate group.  Also,remember to check the Frequently Asked Questions for answers to commonly asked questions or the User Documentation for instructions on common activities.


For questions or comments, contact the Computer Services Help Desk