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Kivuto, formerly known as E-Academy, provides a storefront for staff, faculty, and graduate assistants at Missouri State University to purchase software with a Work-At-Home license. This company is a separate entity from Missouri State University, so you will need to contact them directly for assistance if you need any help. If you do not have access to Kivuto but feel you should, or if you are having trouble ordering software from their site, you can contact Kivuto by email, phone, or regular mail.

Once you are on the Kivuto page, click on the Help link at the top right of that page.

Most of your questions can be answered on this Help page; if your questions are not answered you will need to use the Contact link at the bottom of the page.

From Kivuto's contact page:

How to Get in Touch with Kivuto

There are several ways to get in touch with us, choose the option that works best for you.

  • Check the FAQs
    Click the HELP link at the top of the page to find answers to the most frequently asked questions. Topic areas include:

    • Registration and accounts.
    • Shipping and ordering
    • Downloading
    • Software installation and more.
  • Submit an online help request
    If you did not find a solution to your question using the methods above, fill out the Customer Support form. Upon submitting the request you will receive an auto-confirmation email containing a support ticket number.

    Most requests are answered in less than 12 hours; all requests are answered within 2 business days. Our support hours are weekdays between 6am and 6pm EST.
  • Call us
    Live customer support agents are available to assist you Monday to Friday between 6am and 6pm EST.; call waiting time varies by time of day. Click here for a list of phone numbers and hours of operations by region/language.
  • Send mail or a fax
    987a Wellington Street #301
    Ottawa, ON K1Y 2Y1, Canada
    Get Directions 
    Fax: +1 (866) 469-7512

For questions or comments, contact the Computer Services Help Desk