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There are two ways to access a shared mailbox. Choose the option below that best suits your needs. 

Step-by-step guide

Adding the Mailbox to Your Mail Menu

This option is best for users who want to have quick access to a shared inbox; however, users cannot reply as the shared inbox with this option. See Option #2 if you need to respond from the shared account rather than your personal account.

 

  1. First, log in to your Office 365 mailbox
  2. Once your mailbox is open, select More under the Folders menu if you don’t see your name displayed in the list (like the screenshot in #3). 


  3. Find where your name is displayed in the left sidebar and right-click on your name. Select Add shared folder... in the pop-up menu.


  4. A dialogue box will open and you can search the directory for the mailbox you want to add.


  5. Once you've chosen the mailbox, select Add and the mailbox will appear at the bottom of the left sidebar.

    This mailbox is now added to your Mail menu and will be available when you login. You can access this mailbox again by selecting More as shown in Step #2. To remove the mailbox from your account, simply right-click on the folder name and select Remove shared folder.

Opening the Mailbox in a New Window

This option is best for users who primarily work out of a departmental or shared inbox. This option lets you act as the shared account rather than your personal account, which means you can reply from the shared account and use the shared account’s Categories.

 

  1. First, log in to your Office 365 mailbox.
  2. Click on your photo (or the ghost avatar if you haven't added a photo) in the top right corner of the page. 


  3. Select Open another mailbox...


  4. A dialogue box will open and you can search the directory for the mailbox you want to add.
  5. Once you've chosen the mailbox, select Open and the mailbox will open in a new browser tab or window.

    This process does not add the mailbox to your Mail app. You will need to follow this process each time you want to open the mailbox, or use Option #1 to add the mailbox to your Mail menu.

 


For questions or comments, contact the Computer Services Help Desk
HelpDesk@MissouriState.edu
417-836-5891