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This page is no longer being updated. Please refer to the Knowledge Base to view the most updated information.

This guide is to help you change your BearPass password when it has expired or if you are having issues with your account. University BearPass login account passwords expired every 120 days from the last password change. Typically alerts are sent to University email accounts when your password is about to expire and prompt you to change the password.

Step-by-step guide

Changing your Missouri State password using your current password

  1. Go to
  2. Select Change Your Password.

  3. Under Change Password Options, select Use my current password.

  4. Enter your BearPass Login, old password, and the new password you've chosen. Then click Submit. Your BearPass Password is case sensitive, must be at least 8 characters long, and must contain 3 of the following: one capital letter, one lowercase letter, one number, one symbol.

You will be directed back to the Change Password Options page, and a highlighted line of text should appear at the top of the page that reads "Your Login password has been successfully changed."  
Go to to login.

If you are unable to change your BearPass password and have confirmed your desired new password meets complexity requirements, you will need to use your security questions to change your BearPass password.

Changing your Missouri State password using your security questions

If you forgot your old password, or if your old password expired, you may choose to change your password by answering your security questions. If you haven't set up security questions, you will need to obtain a confirmation code to set them up.

  1. Go to and select Change Your Password.

  2. Under Change Password Options, select I don't remember my password.

  3. Enter your BearPass Login and select Next.  

  4. Your recovery (non-MSU) email address will be displayed. If the address is correct, click “Yes, send verification code” and go to Step 5; otherwise, click “No”

    If “No” is selected, contact the Computer Services Help Desk for assistance. You can either come in person to one of the Open-Access Computer Labs with your BearPass card or call the Help Desk's number on the screen. 



    If no recovery address has been set up, you will see an error message directing you through the process to set one up. 
    You can do so by following these steps: How To Configure Your Account Recovery Options.

    Once the problems are fixed, you will start from Step 1 again.
  5.  An account recovery verification code was emailed to your recovery email address. Open a new tab in your browser (or a new browser window) to access that email account.  Open the email with the temporary verification code, which is valid for a short length of time. Copy the verification code.

  6. Go back to the browser tab with the "Change Your Password" page.

  7. On the “Change Your Password” page, you will be required to you to enter four (4) pieces of information. All answers are required.

    1. The answer to a randomly selected Security Question. (If you do not remember the answer to the security question, you can rotate to different question by clicking Give me a different question.)

    2. Verification Code
    3. New Password

    4. Confirm New Password

    7. Click Submit. Your account password has been reset. 

You will be directed back to the Change Password Options page, and a highlighted line of text should appear at the top of the page that reads "Your Login password has been successfully changed." Go to to login.


Resetting Security Questions

If you have tried all your security questions, and cannot correctly answer any of them, please contact the HelpDesk at 417-836-5891. Resetting security questions will require your date of birth and BearPass Number.

After resetting you password you will need to update your stored credentials in various locations on your computer. For guides on how to do this please see the following Experts pages:

Changing your Password at an Open-Access Lab

If you are having difficulty changing your password, we invite you to visit one of our Helpdesk locations to receive a temporary password that must be changed immediately. You must have a present a valid photo ID to be issued a temporary password. Our Open-Access Labs Helpdesk can be found in the following Open-Access Labs: Cheek Hall 0150, Glass Hall 0229, or Meyer Library 0105.

If you encounter any problems, please contact the Computer Services Help Desk at or by phone at 417-836-5891.  

For questions or comments, contact the Computer Services Help Desk