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Some web pages still use the legacy Quicktime 7 plug-in for media. Newer versions of OS X do not enable this plug-in. Your browser may say that the plug-in is missing or not supported even when Quicktimes is installed and up-to-date.


In order to view the media the plug-in will need to be restored.

  1. Choose Go and click Go to Folder from the menu bar in the finder.
  2. Type Library/Internet Plug-ins in the search bar and click Go.
  3. While holding down COMMAND (⌘), double click the Disabled Plug-ins folder to open it in a new window.
  4. Drag the QuickTime Plugin.plugin and nslQTScriptablePlugin.xpt files into the Internet Plug-ins folder.
  5. If asked to authenticate click authenticate and enter the administrator login and password.
  6. Close out of the browser and reopen. It should now display the media.


For questions or comments, contact the Computer Services Help Desk