If you get this error message when attempting to access a Banner page, there could be two reasons.
Solution #1 - You're My Missouri State portal has timed out.
To resolve this error:
On the browser tab where you have accessed My Missouri State, log back into the portal. If you've closed this browser window, open another browser tab and navigate to https://my.missouristate.edu and log in.
Go back to the Admin Banner browser window, click CTRL+F5 to refresh the page.
Admin Banner should now be available to use in your browser.
Error: Cannot retrieve documents or log into BDMS
If you are unable to retrieve documents from BDM from within Admn Banner, or you get this message when attempting to log into BDM Web Access, it could mean that your BDM and Database passwords are not synced.
Error: Cannot access a Page or part of a Page, or perform a function that you can perform in INB
Banner security is you are able to access a Page, a specific part of a Page, or perform a function in INB, then you will have the same access in Admin Banner. So if there is something you cannot perform in Admin Banner that you can perform in INB, then please try these steps before contacting Computer Services.
Example #1 - You get a blank screen or the page keeps "spinning" after typing in a Banner page into the Application Navigator screen.
Solution #1 - If you using Internet Explorer, log out, close the IE browser, and try in the recommended browsers Chrome or Firefox. IE is not recommended for Admin Banner