Solution #2 - You've recently changed your Database password.
If you've recently changed your Database password, you may be getting this error until you sync your password with BDM. At this time, the only way to sync your Database and BDM passwords is in the old INB.
Using your Database ID and password, login to INB.
To synchronize passwords, click once on the BDMS - Display Document button.
A message will appear indicating that the passwords have been synchronized.
Click OK and close INB.
BDMS will also automatically be opened in the background with a message saying "No Documents Found!".
Click OK on the message and close Web Access.
If the synchronization message doesn't appear but BDMS Web Access is opened, the password was already synchronized.
This process must be repeated each time a user changes their Database password.
Log back into Admin Banner and attempt to access the Banner page again.
If you are unable to retrieve documents from BDM from within Admn Banner, or you get this message when attempting to log into BDM Web Access, it could mean that your BDM and Database passwords are not synced.
Error: Cannot access a Page or part of a Page, or perform a function that you can perform in INB
Banner security is f you are able to access a Page, a specific part of a Page, or perform a function in INB, then you will have the same access in Admin Banner. So if there is something you cannot perform in Admin Banner that you can perform in INB, then please try these steps before contacting Computer Services.
Example #1 - You get a blank screen or the page keeps "spinning" after typing in a Banner page into the Application Navigator screen.
Solution #1 - If you using Internet Explorer, log out, close the IE browser, and try in the recommended browsers Chrome or Firefox. IE is not recommended for Admin Banner