As of June 2019, Missouri State University no longer licenses Adobe Connect. If faculty need assistance retrieving materials stored within Connect, please complete our form for assistance or contact Alan Roland AlanRoland@MissouriState.edu.
This page is no longer being updated. Please refer to the Knowledge Base to view the most updated information
Problem - I cannot get into the meeting room
I am having trouble joining a meeting.
Problem - I cannot hear any audio
I can't hear any audio from my computer.
Problem - I have been granted rights to speak, but no one can hear me
I am having trouble sharing my voice.
Problem - The host is sharing their screen, but it is fuzzy
I am having trouble seeing a host's screen.
Problem - Chrome Issue
Google Chrome is incompatible with Adobe Connect Add-in. The default Flash Plug-in settings, since Google Chrome browser version 21 (Windows) and version 23 (Mac OS), prevent the Adobe Connect Add-In from launching. Chrome browser previously shipped with only the NPAPI Flash plug-in, which is compatible with the Add-in. However, Chrome version 21 (Windows) and Chrome 23 (Mac OS) has a new PPAPI (Pepper) Flash plug-in, which is the default. The PPAPI Flash plug-in is not compatible with the Add-in. On Windows, Chrome stopped including the NPAPI Flash plug-in since version 22.
Problem - Adobe Connect Add-in support for Mac OS X Lion
A new Mac OS version of Adobe Connect Add-in is now available with official support for Lion operating system (10.7.2). The version of the new Mac Add-in is 188.8.131.52.
Problem - Install Adobe Presenter 7 for use with Office 2010
Support for Microsoft PowerPoint 2010 is available in Adobe Presenter 7.0.6 patch.
Problem - Best Practices for sharing PPTX files
Please use the best practices listed below when sharing PPTX files in Adobe Connect. Please note that these are not required for sharing PPT files.