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This page is no longer being updated. Please refer to the Knowledge Base to view the most updated information.

Collaborate Original Documentation

We suggest Collaborate Original be used only in these specific use cases:

  • There are > 100 participants (including moderators, guest speakers, etc.). 

Problem - The Collaborate Launcher won't open.

  1. View the System Requirements to check if your Java version is compatible with Collaborate. If it's not, update!
  2. Don't launch your sessions from Internet Explorer. Use Google Chrome or Mozilla Firefox instead.

Problem - My audio isn't working.

  1. Ensure that your microphone is plugged in to the proper input and that your system settings are correct.
  2. Does your microphone have an on/off switch? If so, you know what to do.
  3. Always be sure to enter your session early and run the Audio Setup Wizard.

Problem - I can't find Collaborate in my course.


 If you can't find Collaborate in your course at all, follow this guide to make sure that it's been turned on.

Problem - My session seems to be really slow

  1. Ensure that you're connected to a reliable, preferably wired, network.
  2. Clear your Java Cache.
  3. Close any other internet-specific program running on your computer at the time (Spotify, Skype, other web browsers etc...)
  4. Exit the session and reopen it.

For questions or comments, contact the Computer Services Help Desk