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Problem - Wireless Won't Authenticate My Credentials

I type in my user name and password and I still can't access Wi-Fi.

Solution
There are a few possible causes and solutions:
  1. Make sure you are using the correct password.
  2. Make sure you are connecting to the correct wireless account.
  3. Remove any old or expired credentials from your wireless device.

If none of those solutions solve the problem, contact the Help Desk or see our wireless set-up guides to ensure you are connected with all the correct settings.

Problem - Wireless won't let me type in my password

I am not given the option to type in my username and password.

Solution
There are a few possible causes and solutions
  1. Make sure you remove all saved passwords in either Windows Credential Manager or Mac Keychain.
  2. Try removing the connection and setting it up again using our guides.

If neither of those solutions solve the problem, contact the Help Desk so that we can see if there is something else going on.

Problem - Expired or Corrupted Credentials

My credentials aren't validating.

Solution

There are a few solutions depending on what device you are using

For Mac:

  1. Open Spotlight by clicking the magnifying glass in the upper right.
  2. Type Keychain Access. The first result is what we want.
  3. Search for and delete anything related to Missouri State or MSU.

For Windows:

  1. Click Start or tap the Windows button.
  2. Type Credential Manager, and select it.
  3. Select Windows Credentials
  4. Search for and delete anything related to Missouri State or MSU

If this solution does not solve the problem, contact the Help Desk so that we can see if there is something else going on.

 


For questions or comments, contact the Computer Services Help Desk
HelpDesk@MissouriState.edu
417-836-5891