Additional Mediasite troubleshooting articles can be found at https://support.sonicfoundry.com/Knowledge.
Problem: Video does not play.
Problem: Video does not play when viewing Mediasite content in Chrome or Firefox. When trying to play a Mediasite presentation in Chrome there is a puzzle piece in the video window.
Problem: Error: A potentially dangerous Request.Form value was detected from the client (resource_link_description="...the class.<br> <br>This video ...").
Problem: Your video in from Mediasite isn't playing.
Problem: My Students say that the Link to my Mediasite content is producing an Outlook sign in screen.
Problem: Error message "SAML 2 SSO profile is not configured for relying party."
Problem: Error message "This version of Mediasite Desktop Recorder is incompatible with the version of Mediasite running on mediasite.missouristate.edu."
Users may receive an error message when launching MyMediasite Desktop Recorder- This version of Mediasite Desktop Recorder is incompatible with the version of Mediasite running on mediasite.missouristate.edu. This is because, while a redirect is in place for the new Mediasite cloud hosting, the previous on-premises server was an earlier version than the current server software running in the cloud.
Please note that, while anyone can download and use the Mediasite Desktop Recorder, only faculty accounts are able to upload recordings to the Mediasite servers.