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Problem

You receive an error message when opening an Office program or while running an Office program. 

Solution 1
Various error messages will have different solutions. The first step in troubleshooting should be to research the error (using Google.com is sufficient) and find out what the best fix is. Some fixes require repairing office, especially if a program will not open. We have provided those steps below. 
Solution 2
  1. Access your control panel by going to your Start menu and searching for Control Panel. Once the Control Panel loads, locate Programs and Features and click Uninstall programs.


  2. The new window will have a list of all of the programs installed on your computer. Find the one that says Microsoft Office 365 and select it so that it is highlighted.  You then want to click Change in the bar above the list. 


  3. A window will then come up asking how you would like to repair your Office. You will need to select the radio button next to one of the options then press Repair.

    Note

    Quick Repair does not require Internet access while Online Repair runs. 




  4. A screen will then load asking you to confirm the repair process. Click Repair


  5. It will then show you a status window as it repairs your Office. 


  6. Once the repair is completed, a window will appear saying the repair has finished. Click Close and then once the window closes, the process is complete. 

Your Microsoft Office has now been successfully repaired.  If you receive errors saying that the repair could not be completed, please contact the Help Desk so that we can assist you in further troubleshooting.

 


For questions or comments, contact the Computer Services Help Desk
HelpDesk@MissouriState.edu
417-836-5891