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This page is no longer being updated. Please refer to the Knowledge Base to view the most updated information.


ORA-28000 error occurs when an account user has logged in too many times with the incorrect information. Not all accounts automatically reset after a certain time. These must be manually reset.

Changing the password will not reset this lock


If you receive reports of a user logging into Banner getting the "ORA-28000" error, call Brenda Whisenant in Operations at (417) 836-4391 and ask her to reset the lock on the account.

As a backup, if Brenda is gone for this, we should contact Barron Hagerman (417) 836-3761 and request that he reset the lock.

For questions or comments, contact the Computer Services Help Desk