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  1. Printing Troubleshooting

    Problem When I printed from BearPrint, it deducted funds from my account, but nothing printed. When I printed from BearPrint, my paper got jammed or damaged. My BearPrint client won't find the lab printers. I cannot connect to the BearPrint server. You will need to talk to a Computer Services Help Desk lab assistant in
    Experts Knowledge BaseSep 06, 2017
  2. Troubleshooting Faculty Grade Entry

    If at any point you have questions during the grading process, you are welcome to contact the Office of the Registrar: 4178365520 or Problem Blank Page A blank page appears when you click on the Faculty Grade Entry link in My Missouri State. This message
    Experts Knowledge BaseSep 19, 2017
  3. Troubleshooting Mediasite

    Additional Mediasite troubleshooting articles can be found at Problem … Mediasite troubleshooting articles can be found at Problem: Video does
    Experts Knowledge BaseJun 12, 2017
  4. Troubleshooting INB/BDMS Freezes Due to Login or Java Issues

    Problem Several errors can occur during the logging in process of INB. You may get stuck on a white screen or you might be just getting a white screen at log on. Problems with JAVA or your password often cause these problems when logging in. Banner applications may be accessed from http:
    Experts Knowledge BaseAug 02, 2017
  5. Troubleshooting Office 365 Education for Students

    Problem "Sorry, another account from your organization is already signed in on this computer" This message appears when another account is still active on your computer. This is solved by clearing the Keychain: Click the magnifying glass in the top right corner of the screen. Search for Keychain Access and click the re
    Experts Knowledge BaseMar 01, 2017
  6. Troubleshooting Login Errors on My Missouri State

    Problem I cannot log into the My Missouri State portal. Login errors are because of either a locked account or an invalid password. When logging in, make sure that the CAPS LOCK key is off. If you receive an error that your account is locked, please contact the Help Desk so we can further help you with information abou
    Experts Knowledge BaseFeb 22, 2016
  7. Troubleshooting Survey in Blackboard

    Problem I am a faculty member, I have a question about surveys in Blackboard. Can we see who responded, or are all of the responses anonymous? Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1". All of the responses ar
    Experts Knowledge BaseFeb 24, 2016
  8. Accounts and Access Troubleshooting

    For questions or comments, contact the Computer Services Help Desk 4178365891 account kbtroubleshootingarticle
    Experts Knowledge BaseMar 19, 2015
  9. Troubleshooting "Cannot Verify Identity" When Answering Security Questions

    Problem I tried to change my password using security questions and received a yellow bar at the top of the page that says, "Your identity could not be verified." This happens when you answer your security question incorrectly. Check your answers and then try again or select a different question. Things to note about th
    Experts Knowledge BaseFeb 22, 2016
  10. Troubleshooting the ORA-28000 Error

    Problem ORA28000 error occurs when an account user has logged in too many times with the incorrect information. Not all accounts automatically reset after a certain time. These must be manually reset. Changing the password will not reset this lock If you receive reports of a user logging into Banner getting the "ORA280
    Experts Knowledge BaseFeb 22, 2016