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  1. Printing Troubleshooting

    Problem When I printed from BearPrint, it deducted funds from my account, but nothing printed. When I printed from BearPrint, my paper got jammed or damaged. My BearPrint client won't find the lab printers. I cannot connect to the BearPrint server. You will need to talk to a Computer Services Help Desk lab assistant in
    Experts Knowledge BaseMay 14, 2018
  2. Legacy Troubleshooting Survey in Blackboard

    Problem I am a faculty member, I have a question about surveys in Blackboard. Can we see who responded, or are all of the responses anonymous? Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1". All of the responses ar
    Experts Knowledge BaseMay 16, 2018
  3. Troubleshooting Admin Banner

    Error: Service Invocation Failed If you get this error message when attempting to access a Banner page, this could be because of the link you used to log into Admin Banner. Capture.PNG SIgn out of Admin Banner. Log into the My Missouri State portal. Go to the Work Resources tab and find the Admin Banner portlet. Click
    Experts Knowledge BaseMay 16, 2018
  4. SaaS Troubleshooting Blackboard FAQ's

    Problem How are Blackboard courses created and students enrolled? Instructors must use the Class Dashboard in My Missouri State to request their Blackboard courses. Students are enrolled automatically when they register for the course in Banner. Problem Can I use Blackboard course content used by an instructor in anoth
    Experts Knowledge BaseMay 23, 2018
  5. Legacy Troubleshooting Mediasite

    Additional Mediasite troubleshooting articles can be found at Problem … Mediasite troubleshooting articles can be found at Problem: Video does
    Experts Knowledge BaseMay 16, 2018
  6. Legacy Troubleshooting ETS Proficiency Profile

    Problem When attempting to take the ETS Proficiency Profile Exam ETS blocks me from taking the test. After you click the link for your assessment, make sure all programs are closed before starting the test Press CTRLALTDEL. Select Task Manager and close any programs that are listed as open. Access the test in Internet
    Experts Knowledge BaseMay 16, 2018
  7. Legacy Troubleshooting Blackboard Collaborate Original

    Both Collaborate Original and Collaborate Ultra are available in our Missouri State University Blackboard system, however Collaborate Ultra is the recommend version. Reference Blackboard’s Which Experience Should I Use page to determin
    Experts Knowledge BaseMay 16, 2018
  8. Legacy Troubleshooting Video Everywhere and YouTube Mashup Features in Blackboard

    Problem Video Everywhere not functioning. Webcam recording not available through Video Everywhere. No access to previouslyrecorded videos through the Video Everywhere tool. The Video Everywhere webcam feature allows users to quickly record a video in the text box editors by connecting to YouTube accounts. Google/YouTub
    Experts Knowledge BaseMay 16, 2018
  9. Legacy Troubleshooting Viewing Assignment or Test Scores and Feedback

    Problem Students cannot view inline comments on an inline graded assignment. Score for the Attempt must be entered for the student to be able to view the inline comments. Related articles: Related articles appear here based on the labels you select. Click 'Content by Label' above to edit the macro and add or change lab
    Experts Knowledge BaseMay 16, 2018
  10. Troubleshooting My Missouri State "Layout" Error

    Problem When a user is trying to access and they receive the /render.userLayoutRootNode error message as shown below. Capture.png Send an email to Enterprise Systems ( requesting that the users account layout be reset. In
    Experts Knowledge BaseNov 27, 2017