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  1. Troubleshooting Single-Sign-On Error

    Problem The user receives a SingleSignOn error when attempting to access My Learning Connection through My Missouri State. You may want to use a panel to highlight important steps. Create a ticket and assign it to yourself. Send an email to HR Performance with the user and Help Desk CC'd and ticket number in the subjec
    Experts Knowledge BaseNov 19, 2018
  2. Troubleshooting Mediasite

    Additional Mediasite troubleshooting articles can be found at Problem … Mediasite troubleshooting articles can be found at Problem: Video does
    Experts Knowledge BaseJan 09, 2019
  3. Troubleshooting Common Office 365 Education Email Issues

    Problem I am unable to view my emails. Check your Clutter folder. The Clutter folder is found the left panel. If it is not immediately visible, click More. If your missing emails are in the Clutter folder, turning off automatic clutter filtering may resolve the problem. Check
    Experts Knowledge BaseOct 31, 2018
  4. Troubleshooting Survey in Blackboard

    Problem I am a faculty member, I have a question about surveys in Blackboard. Can we see who responded, or are all of the responses anonymous? All of the responses are anonymous, you will not be able to see who responded. Related articles: For questions or comments, contact the Computer Services Help Desk HelpDesk@Miss
    Experts Knowledge BaseAug 10, 2018
  5. Troubleshooting Spam and Phishing Emails

    this article from Microsoft … and links look like. See this article from Microsoft for an example of a phishing scam
    Experts Knowledge BaseOct 23, 2018
  6. Troubleshooting Common Office 365 Education Mobile Email Issues

    The Outlook app for Android, iOS, and Windows is the recommended application for mobile email. Problem My email doesn't update anymore. My email says it has connection issues. I can't access my email on my Mobile App. Sometimes if a password is incorrect, expired or settings were not properly added, your email could ev
    Experts Knowledge BaseNov 25, 2018
  7. Troubleshooting Common Office 365 Education Desktop Email Issues

    Problem My desktop email does not receive emails. I can't access my emails. If you are getting a problem like this, it is most likely a setup or account issue. Shut down your computer and turn it back on again. Change your Office365 Education password at as it may h
    Experts Knowledge BaseNov 25, 2018
  8. Troubleshooting VPN

    Problem I am unable to connect to the VPN. Make sure that your login credentials are correct and have not expired. Check your Internet connection. Remember that the VPN is not accessible from on campus or from a campus Internet connection. In case the user is having an issue accessing the server after connecting to VPN
    Experts Knowledge BaseSep 12, 2018
  9. Printing Troubleshooting

    Problem When I printed from BearPrint, it deducted funds from my account, but nothing printed. When I printed from BearPrint, my paper got jammed or damaged. My BearPrint client won't find the lab printers. I cannot connect to the BearPrint server. You will need to talk to a Computer Services Help Desk lab assistant in
    Experts Knowledge BaseMay 14, 2018
  10. Troubleshooting ETS Proficiency Profile

    Problem When attempting to take the ETS Proficiency Profile Exam ETS blocks me from taking the test. After you click the link for your assessment, make sure all programs are closed before starting the test Press CTRLALTDEL. Select Task Manager and close any programs that are listed as open. Access the test in Internet
    Experts Knowledge BaseAug 28, 2018