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  1. Go to the website
  2. Click Change Your Password.
  3. Click I don't remember my password.
  4. Enter your Bear Pass Login (eg. abc123). Click Next.
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  5. Click the link that says click to configure set up your account recovery options.
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  6. Enter your Bear Pass Number (eg. M01234567). Click Next.
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  7. Click the link that says I don't have a confirmation code.
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  8. Enter your Bear Pass Number and last name. Click Next Go.
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  9. Send the Confirmation Code by clicking Send Code.

    If this is an e-mail you cannot access, click the button that says Use Alternate and enter your alternate e-mail address.

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    1. Enter your first and last name, date of birth, primary street address, and primary phone number (you may leave the secondary phone number blank).
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    2. If you receive the message Identity Verification Pending Your Identity Must Be Manually Reviewed you should check your e-mail for a message that will indicate which piece of information did not match our records which you will receive within one business day.
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    3. If you receive this e-mail you can update your information by calling the office of registration (417-836-5520) or receive assistance by calling the Help Desk (417-836-5891) between 8am-5pm on Monday-Friday.
  10. Enter the Confirmation Code on the previous page and click Verify and Continue.
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  11. Answer all four security questions, which can each be adjusted by using the drop down menu and click Saveclick Next.
  12. You will then be able to update the password following the steps in this guide: How to Change Your Password.