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This page is no longer being updated. Please refer to the Knowledge Base to view the most updated information.


I tried to change my password using security questions and received a yellow bar at the top of the page that says, "Your identity could not be verified."

Solution 1

This happens when you answer your security question incorrectly. Check your answers and then try again or select a different question.

Things to note about the answers:

  1. They are case sensitive
  2. Spaces are counted so make sure you have no extra spaces
Solution 2

Another problem may be that the user's cache contains bad data, and needs to be cleared.

Instructions for how to clear a browser's cache can be found under the Web Browsers page after choosing the correct browse

For questions or comments, contact the Computer Services Help Desk