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This guide will walk you through a variety of ways to search for articles in the Knowledge Base.

Step-by-step guide

Search from the Experts homepage

Using the search bar

  1. Go to experts-2015.missouristate.edu
  2. Find the search bar in the center of the page, below the orange images.


  3. Type what you are looking for and press ENTER or select a page from the drop-down list.

Searching by topic

  1. Go to experts-2015.missouristate.edu.
  2. Scroll down to find an alphabetical list of links, which will direct you to pages about those topics. Click the one most related to your issue.

Search How-to, Reference, or Troubleshooting articles

  1. From the left-side navigation menu, click either How-to articles, Reference articles, or Troubleshooting articles, depending on what type of page you are looking for. This example will use How-to articles.

    • How-to articles provide step-by-step guides for common procedures: for example, How to Access Your Account.
    • Reference articles provide general information about a topic: for example, Tips for Creating a Secure Password.
    • Troubleshooting articles provide information about and steps to resolve common errors and problems you may come across: for example, Troubleshooting Login Errors on My Missouri State.

  2. You will see a page that lists the most recently updated pages in the category you selected. You may either select one of those pages or type what you are looking for in the search bar at the top of the page.
     

How to search for Learning Management System articles

Learning Management System articles include pages about Blackboard.

  1. From the left-side menu, click Learning Management System articles.
     
     
  2. Either type what you are looking for in the search bar or search by category using the links below.
     

 

 


For questions or comments, contact the Computer Services Help Desk
HelpDesk@MissouriState.edu
417-836-5891

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