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This page is no longer being updated. Please refer to the Knowledge Base to view the most updated information.


When a user is trying to access and they receive the /render.userLayoutRootNode error message as shown below.

Send an email to Enterprise Systems ( requesting that the users account layout be reset. Include the users Bear Pass Number and full name within that email. Once their layout is reset they will be able to access

For questions or comments, contact the Computer Services Help Desk